Returns & exchanges

HunarDesigns.com assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 85% refund of the cost of the product (15% shall be charged as Order Processing charges.)

Please note that we are not accepting any returns for stitch clothing.

You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product.

Returns made without notice SHALL NOT qualify for a refund.

Customer needs to bear the shipping costs while returning the products.

We shall not refund the shipping charges paid by you while purchasing the item.

We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.

At any point of time, the refunds will not exceed the actual value of the goods.

Returns would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse. However, we would accept returns if we are believe there was any fault from our end.

Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.

case of product return, we will issue a refund once we receive the product back at our office.

Some Important Points that we will request you to please make a note of :

There is a possibility that two outfits altered for the same customer with the same measurement may not give the same fitting. This may be due to the nature of the fabric & also different designers use different silhouette/fitting.

Never send back an item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us. No credit or replacement shall be given on such items.

Be extra alert when accepting parcel from courier :

If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.

While ordering on internet, we suggest that customers should be extra careful of following :

While placing an order customers are advised keep in mind some minor variation in color. Although extra attention is given to accurately reproduce colors, as seen on the monitor by you, still there may be minor variations in color of the actual product due to the nature of fabric dyes. Variation may also be felt because of different resolutions, monitors, Graphics Card, OS, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.

Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment. Many a times green and blue shades also overlap. Same is the case with off-white, white and cream colors.

For any complain / dissatisfaction with sizing and styling (all stitched items ) :

In case the customer does not have access to local alteration facilities, we recommend the use of the safer measurement options offered by us, in order to minimize any chances of error:

Better fitting suggestion:

  • Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
  • Buy unstitched items from us and get them tailored by your personal stylist or boutique.
  • Try to choose as shown options to minimize errors.
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